Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.
Job summary:
We are seeking a ServiceNow Consultant – HRSD with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.
This role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.
Key Responsibilities:
Client Engagement
- Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow HRSD solutions.
- Understand client business objectives and provide recommendations aligned with industry best practices.
- Drive successful adoption of ServiceNow HRSD capabilities.
Solution Design & Implementation
- Gather, analyze, and document business and HR requirements.
- Design and implement scalable ServiceNow HRSD solutions that align with client needs.
- Participate in end-to-end implementation projects, including requirements gathering, design, configuration, testing, deployment, and post-go-live support.
- Configure and customize ServiceNow HRSD modules and workflows.
HRSD Functional Expertise
- Configure and support:
- HR Case Management and HR Services
- Employee Center Portal
- Journey Management
- HR Knowledge Management
- Now Assist
- Virtual Agent
- Design employee self-service experiences and HR workflows to improve employee satisfaction and operational efficiency.
Platform Configuration & Development
- Configure ServiceNow applications using platform best practices.
- Develop and maintain:
- Flow Designer workflows
- Business Rules
- Client Scripts
- UI Policies
- Notifications
- Integrations
- Work on system administration, user management, platform updates, and scripting activities.
Integration & Automation
- Integrate ServiceNow HRSD with third-party applications and HR systems.
- Design and implement integrations using REST/SOAP APIs, IntegrationHub, and other ServiceNow integration technologies.
- Experience integrating with Workday, SAP SuccessFactors, Oracle HCM, or similar HR systems is highly preferred.
Testing & Quality Assurance
- Participate in User Acceptance Testing (UAT), including test planning, scenario creation, execution, and defect resolution.
- Ensure solutions meet business requirements and quality standards.
Enablement & Adoption
- Conduct workshops, demonstrations, and knowledge-transfer sessions.
- Educate stakeholders on platform capabilities, best practices, and emerging ServiceNow features.
- Promote user adoption and maximize business value from ServiceNow investments.
Continuous Improvement
- Stay current with ServiceNow releases, HRSD capabilities, and industry trends.
- Proactively identify opportunities for process optimization and platform enhancements.
Qualifications & skills:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 4+ years of hands-on ServiceNow platform experience.
- 2+ years of hands-on ServiceNow HRSD implementation experience is a plus.
- Strong experience with ServiceNow HR Case Management, Employee Center Portal, Journey Management, Knowledge Management, Flow Designer, Now Assist, Virtual Agent, HR Case Management and HR Services.
- Experience configuring and customizing ServiceNow HRSD solutions.
- Experience with REST/SOAP APIs, IntegrationHub, and ServiceNow integrations.
- Experience integrating ServiceNow with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
- Strong understanding of ServiceNow platform architecture, development, and administration.
- Experience working directly with clients, business stakeholders, and cross-functional teams.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work independently in a fast-paced consulting environment.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.
- CIS-HR or CIS-ITSM certification would be a plus
Preferred Skills:
- Experience with HR Case Management and Journey Management.
- Integration using REST APIs.
- Experience working in Agile/Scrum delivery environments.
- Prior consulting or client-facing implementation experience.
- Understanding of HR service delivery processes and employee experience best practices.
What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.