Online Customer Service Representative

We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.

Role: Online Customer Service Representative
Department: Customer Support & Patient Services
Location: Fully Remote
 Type: Full-Time / Part-Time

What You'll Do:

• Handle patient and client inquiries through email, chat, and online support channels
• Provide accurate and helpful information on services, scheduling, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department promptly
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and service quality standards

What We're Looking For:

• 1–2 years of online customer service or support experience
• Excellent written and verbal communication skills
• Strong problem solving and conflict resolution abilities
• Typing speed of 45+ WPM with accuracy
• Proficiency in CRM tools and basic computer applications
• Reliable high-speed internet and a quiet dedicated workspace
• Ability to work independently and as part of a remote team
• Healthcare or medical background is a plus but not required

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Supportive team culture and ongoing coaching
• Career growth and advancement opportunities within ADF Medical Services