IN_Senior Associate_HR Operations_Regulatory & Business Solutions_TRS_Hyderabad
PricewaterhouseCoopersLine of Service
TaxIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.In tax regulatory at PwC, you will focus on monitoring and interpreting tax regulations and legislation. In this field, you will provide advice and guidance to clients on the impact of regulatory changes, helping businesses stay compliant with tax laws and regulations and adapt their tax strategies accordingly.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Role Objective
Provide end‑to‑end operational ownership of the Contingent Workforce HR Operations scope, ensuring SLA adherence, compliance integrity, and effective stakeholder governance across Microsoft and PwC delivery teams.
Responsibilities
Own overall service delivery across the contingent workforce lifecycle, including onboarding, worker changes, extensions, offboarding, compliance validations, and case resolution.
Act as the primary escalation point for Microsoft stakeholders, ensuring timely resolution of operational issues, risk mitigation, and stakeholder satisfaction.
Define, track, and govern KPIs, SLAs, and quality metrics; lead periodic performance reviews and drive continuous improvement initiatives.
Oversee transition and stabilization activities, validate baseline volumes, and support fee‑at‑risk constructs and commercial governance requirements.
Ensure adherence to defined SOPs, controls, and compliance requirements across global contingent workforce operations.
Manage cases through defined intake channels and case management tools, ensuring adherence to SLAs and quality benchmarks.
Embed governance, metrics, and continuous improvement to enhance efficiency, quality, and customer experience.
Review processes to identify control gaps, inefficiencies, and risks; recommend process standardization and optimization opportunities.
Coordinate with technology, compliance, and process owners to support system enhancements, reporting, and automation initiatives.
Maintain accurate, audit-ready external staff data through disciplined lifecycle transactions and mass data corrections.
Prepare and present service reports, dashboards, and executive updates covering volumes, SLA performance, risks, and remediation actions.
Lead, coach, and quality‑assure junior team members; manage capacity planning, workload allocation, and knowledge management.
Accountable for delivery of services in line with agreed quality standards, timelines, and contractual commitments.
Ensure adherence to defined processes, information security requirements, and confidentiality standards.
Mandatory Skill Sets
Strong stakeholder management and client‑facing communication skills.
Ability to manage a team – coaching and supervision skills, talent hiring, retention and talent development skills
Strong project management skills.
Excellent analytical, problem‑solving, and decision‑making capabilities.
Strong understanding of SLA‑based delivery models and HR operations governance.
Experience working with case management systems, HR platforms, and reporting tools.
High attention to detail, control orientation, and risk awareness.
Ability to operate effectively in global, high‑volume, shared services and/or matrixed environments.
Preferred Skill Sets
Strong stakeholder management and client‑facing communication skills.
Ability to manage a team – coaching and supervision skills, talent hiring, retention and talent development skills
Strong project management skills.
Excellent analytical, problem‑solving, and decision‑making capabilities.
Strong understanding of SLA‑based delivery models and HR operations governance.
Experience working with case management systems, HR platforms, and reporting tools.
High attention to detail, control orientation, and risk awareness.
Ability to operate effectively in global, high‑volume, shared services and/or matrixed environments.
Years of Experience Required
5+ years of experience in HR Operations, Contingent Workforce Management, HR Shared Services, or equivalent enterprise environments.
Education Qualification
Post‑Graduate Degree in HR, Operations, IT, Finance or equivalent
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Human Resources OperationsOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Strategy, Client Management, Communication, Compliance and Standards, Complying With Regulations, Corporate Tax Planning, Creativity, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Preparing Tax Documents, Project Resource Management, Regulatory Change Management, Regulatory Compliance Consulting, Reviewing and Verifying Financial Documents, Self-Awareness {+ 6 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
April 16, 2026