DescriptionJob Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Has advanced and specialized expertise within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- May coordinate assignments beyond work area.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided
- Suggests work procedure and practice enhancements to improve efficiency.
Leadership
- Serves as a team lead.
- May allocate work to team members.
- Provides subject matter guidance to junior team members.
Problem Solving
- Provides solutions to atypical problems with little or no precedent.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
- Resolves telephone and chat inquiries quickly.
- Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
- Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
- Provides information to employees and HR on matters pertaining to personnel forms and records.
- Initiates appropriate actions as required by HR or employee.
- Advises on benefit plan options.
- Performs other duties as assigned.
- Complies with all policies and standards.