HR Operations-Senior Associate

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About the Job
 

• PwC Accelerations Centers in India is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in (Bangalore, Kolkata, Mumbai, Hyderabad).
• The PwC Accelerations Centers in India will provide consultant with an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills

Job Description

• Consistently demonstrate individual initiative and timely completion and ownership of assigned work.
• Independently manage end to end Workday data updates and ServiceNow ticket to resolution.
• As an SME, responsible to guide and train associates in the team.
• Independently handle complex queries/transactions with minimal supervision.
• Conduct Data Audits for accuracy & compliance.
• Workday configuration, actively participate in UAT and Testings (Sandbox)
• Support & collaborate for ad hoc activities assigned by HC Ops Manager/Senior Manager
• Collaborate with People teams for smooth operation
• Process improvements and automation
• SoP review to make sure it is up to date

Requirements

• 6 to 10 years
• Graduate
• Workday and ServiceNow experience are required
• Knowledge on EIBs – added benefit.
• Ability to understand the importance of maintaining accurate data on Workday
• Ability to interpret reports and complex data.
• Ability to observe, identify and track exceptions or risks.
• Attention to detail and ability to identify missing information.
• Team player, committed to providing and maintaining timeliness and precision with respect to deliverables
• Stakeholder management
• Proficient in MS Excel
• Good communication skills along with coaching capabilities for contractors/associates in the team.
• Acts with integrity and display PwC Code of conduct while handling volume of confidential data
• Willing to go to PwC Accelerations Centers in India offices during the work week to deliver the activities.
• Proactive and result driven mindset.

Travel Requirements

Job Posting End Date