HR Executive
Mspire VenturesJob Description:
Job Title: Assistant Manager – HR (Operations)
Experience: 5–7 Years (E-commerce / Logistics / Quick Commerce)
Education: Any Graduate (Preferred: HR / Logistics)
Budget: ₹45,000 CTC / Month
Location: Surat or Ahmedabad (Travel across Surat, Vadodara & Ahmedabad)
Age Criteria: 27–38 Years
Key Responsibilities
1. Training & Development
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Conduct training sessions for riders, telecallers, ground HR teams, and new hires.
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Organize periodic refresher and skill-enhancement training programs.
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Perform training audits to evaluate effectiveness and identify improvement areas.
2. Rider Engagement & Retention
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Implement engagement activities to boost rider morale and satisfaction.
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Address rider grievances and ensure prompt resolution.
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Manage rider onboarding, coordination, and retention strategies to reduce attrition.
3. Team & Vendor Coordination
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Support the hiring team to resolve recruitment and operational challenges.
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Coordinate with vendors for rider hiring, documentation, and compliance.
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Manage vendor payments and ensure timely settlements.
4. Strategy & Marketing Initiatives
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Develop strategies for rider attraction and retention.
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Plan and execute marketing/promotional activities for rider acquisition.
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Design and manage incentive programs for riders, telecallers, and recruiters.
5. Reporting & MIS Management
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Maintain accurate data and prepare MIS reports for training, recruitment, and operations.
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Track training results, engagement metrics, and incentive performance.
6. Travel & Operational Coordination
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Travel across assigned cities for training, audits, research, and operational support.
Required Skills & Experience
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5–7 years of experience in Training, Operations, or Rider Management.
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Strong communication, presentation, and interpersonal skills.
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Must have experience in team handling and grievance management.
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Proficient in MS Excel and reporting tools.
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Mandatory experience in rider handling.
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Willingness to travel as required