Customer Service Representative (PT)

Where Human Connection Fuels Possibility ​

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

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Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​

We have a passion for excellence and genuine care for the people making it possible.

Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast-paced environment.

What You’ll Be Doing

• Provide professional, empathetic customer service while managing calls with appropriate pace, tone, and etiquette.

• Identify guest issues quickly and resolve them using problem‑solving skills, system tools, and escalation protocols.

• Document account history accurately and communicate resolutions clearly to guests.

• Navigate multiple technical systems simultaneously to deliver fast and accurate support.

• Enter transaction details with precision while following event guidelines and PCI compliance.

• Use internal resources (event sites, wiki pages, training materials) to resolve inquiries.

• Communicate trends or issues to internal teams and escalate calls when needed.

• Participate in required meetings and training sessions.

What You’ll Bring

• Bachelor’s degree or equivalent customer service experience (retail, corporate, travel/hospitality, service industries).

• At least one year of customer‑facing experience; call center experience is a plus.

• Strong attention to detail and problem‑solving skills with minimal supervision.

• Excellent verbal and written communication skills.

• Dependability and consistent on‑time attendance.

• Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new technology quickly.

Nice to Have

• NiCE (CCaas) experience.

• Prior call center experience.

• Experience supporting travel, hospitality, or event‑based customer service.

• Familiarity with PCI compliance or similar regulated environments.

Working Logistics & Things You Should Know

• This is a remote role.

• Travel requirements: 0% (no travel expected).

• This position operates on EST hours.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

View all details at: www.MaritzBenefits.com

 

 

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment@maritz.com.