Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Customer Experience Design
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a senior technology and business leader to define and execute the IT strategy for Customer
Experience, Customer Lifecycle, and Go-to-Market processes. This executive will own the design and delivery
of digital platforms that enable world-class customer engagement, sales transformation, and lifecycle
management.
The mission is to create a seamless, data-driven customer journey by modernizing CRM ecosystems,
optimizing lead-to-cash processes, and enabling scalable go-to-market motions. This role requires a unique
blend of strategic vision, operational excellence, and deep expertise in customer-facing technologies.
Key Responsibilities
Customer Experience Strategy: Partner with senior business leaders to define and implement
technology solutions that enhance customer engagement and lifecycle management.
CRM & Platform Ownership: Lead the architecture and governance of CRM and adjacent systems,
ensuring scalability and integration across the enterprise.
Digital Transformation: Drive initiatives that modernize go-to-market processes, including lead-to
cash, quote-to-contract, and service excellence.
Program Leadership: Oversee delivery of large-scale transformation programs, including CRM
upgrades, sales enablement platforms, and customer analytics solutions.
Stakeholder Management: Act as a trusted advisor to commercial leadership, aligning IT investments
with revenue growth and customer success objectives.
Operational Excellence: Ensure reliability, security, and compliance of all customer-facing
applications, meeting or exceeding SLAs.
Your profile:
Extensive Leadership Experience: Minimum 15 years in senior IT leadership roles within global
organizations, with a strong focus on customer experience and go-to-market technology.
Transformation Expertise: Proven track record of leading large-scale digital transformation programs
that deliver measurable business impact.
Strategic & Consulting Background: Experience in top-tier consulting (e.g., McKinsey, BCG,
Accenture, Deloitte) or equivalent, specializing in customer strategy, CRM, or digital transformation,
combined with hands-on execution in industry.
Go-to-Market & Commercial Strategy: Deep understanding of best-in-class GTM motions and
revenue operations, ideally gained in a global SaaS environment (e.g., Salesforce).
Technical & Process Leadership: Strong foundation in enterprise platforms (CRM, ERP) and ability to
design and optimize end-to-end customer-facing processes (lead-to-cash, quote-to-contract).
Ownership and solid technology understanding (integration, data models) of CRM platforms is highly
desirable.
Operational Leadership: Demonstrated ability to manage budgets, teams, and complex technology
portfolios while ensuring operational excellence.
Executive Influence: Exceptional stakeholder management skills with the ability to influence at C
level and lead high-performing teams through complex change.15 years full time education
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Customer Experience Design
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a senior technology and business leader to define and execute the IT strategy for Customer
Experience, Customer Lifecycle, and Go-to-Market processes. This executive will own the design and delivery
of digital platforms that enable world-class customer engagement, sales transformation, and lifecycle
management.
The mission is to create a seamless, data-driven customer journey by modernizing CRM ecosystems,
optimizing lead-to-cash processes, and enabling scalable go-to-market motions. This role requires a unique
blend of strategic vision, operational excellence, and deep expertise in customer-facing technologies.
Key Responsibilities
Customer Experience Strategy: Partner with senior business leaders to define and implement
technology solutions that enhance customer engagement and lifecycle management.
CRM & Platform Ownership: Lead the architecture and governance of CRM and adjacent systems,
ensuring scalability and integration across the enterprise.
Digital Transformation: Drive initiatives that modernize go-to-market processes, including lead-to
cash, quote-to-contract, and service excellence.
Program Leadership: Oversee delivery of large-scale transformation programs, including CRM
upgrades, sales enablement platforms, and customer analytics solutions.
Stakeholder Management: Act as a trusted advisor to commercial leadership, aligning IT investments
with revenue growth and customer success objectives.
Operational Excellence: Ensure reliability, security, and compliance of all customer-facing
applications, meeting or exceeding SLAs.
Your profile:
Extensive Leadership Experience: Minimum 15 years in senior IT leadership roles within global
organizations, with a strong focus on customer experience and go-to-market technology.
Transformation Expertise: Proven track record of leading large-scale digital transformation programs
that deliver measurable business impact.
Strategic & Consulting Background: Experience in top-tier consulting (e.g., McKinsey, BCG,
Accenture, Deloitte) or equivalent, specializing in customer strategy, CRM, or digital transformation,
combined with hands-on execution in industry.
Go-to-Market & Commercial Strategy: Deep understanding of best-in-class GTM motions and
revenue operations, ideally gained in a global SaaS environment (e.g., Salesforce).
Technical & Process Leadership: Strong foundation in enterprise platforms (CRM, ERP) and ability to
design and optimize end-to-end customer-facing processes (lead-to-cash, quote-to-contract).
Ownership and solid technology understanding (integration, data models) of CRM platforms is highly
desirable.
Operational Leadership: Demonstrated ability to manage budgets, teams, and complex technology
portfolios while ensuring operational excellence.
Executive Influence: Exceptional stakeholder management skills with the ability to influence at C
level and lead high-performing teams through complex change.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
